FAQ
What is your shipping policy?
Shipping
- We have shipping options for Canadian and USA customers
- Free shipping on orders over CAD 100 within Canada and USA
- Most orders will ship on the next business day, as orders are not processed on weekends or statutory holidays
Store Pick Up
- You can choose to pick up your order at our locations
- Most orders will be ready in 1-2 hours, and there is a notification to you
- Please text us at 4034971531 with your order number when you are here
- Government photo ID and order number are required when collecting your order
Local Delivery
- We offer delivery within the Calgary area at the lowest cost possible, depending on the destination and the size of the item
- Free local delivery is eligible on orders over $50 CAD before tax
- We strive to have most orders ready for pick up in 1-2 hours and offer same day delivery. Occasionally, factors beyond our control such as bad weather or traffic congestion may result in minor delays.
What is your return or refund policy?
All of our products are final sale. We can not accept any returns and refund.
How do I pay for my order?
Online order
- Credit Card
Most credit cards are accepted, including Visa, Mastercard, AMEX, and more.
- Bank Deposit
For a seamless order experience, please choose the E-transfer option at checkout. Afterward, kindly email us your payment record and order number to successfully complete your transaction
Pay in person
- Contactless payment
Contactless payment is available, enabling you to conveniently pay using both credit and debit cards.
- Cash